We are here to provide product information and diagnose some of the product related issues you may be experiencing.
The FAQ page provides answers to some of the most frequently asked questions about Charder. If you have a question that we have not answered, please click here for a quick answer from us. We plan to keep FAQ page updated as more questions are asked. Please click here for getting FAQ questions and answers.
Please select your questions below for getting FAQ answers.
Most of Charder medical scales come with data output option which can be used to print out the results using Charder® brand thermal printer or PC. For more information on this please check ‘Using Print Function’ Section in Service/User Manual
We strictly recommend using the adaptor supplied with scale. If the adaptor is broken or damaged kindly contact our local service provider to buy a new one. Incase if you use any other adaptor the warranty won’t cover any such damage and the warranty period will be canceled.
The plug type and voltage differs in every country and the use of same adaptor would cause damage to the scale electronics therefore we recommend to contact our local service provider and consult.
All Charder accessories are designed specifically to use with Charder brand scales only. The use of Charder accessories with other brand scale could damage the accessory and scale also
We would recommend using alcohol based wipes or similar when cleaning the scales. Please do not use large amounts of water when cleaning the scales as this will cause damage to the scale electronics, you should also refrain from using corrosive liquids or high pressure washers. Always disconnect the scales from the mains power supply before cleaning.
On connecting AC adaptor the scale automatically stops using batteries and uses power supplied by AC adaptor.
Charder scales does not require any routine maintenance. However, we recommend checking the scale’s accuracy at regular intervals. The regularity of these checks is dependent on the level of use and the state of the scale. If any inaccuracies occur, please contact CHARDER® local service provider.
The body mass index (BMI) is a statistical measure which compares a person's weight and height. Though it does not actually measure the percentage of body fat, it is used to estimate a healthy body weight based on a person's height. Due to its ease of measurement and calculation, it is the most widely used diagnostic tool to identify weight problems within a population, usually whether individuals are underweight, overweight or obese. Classification of weight for adults over 18 years on the basis of Body Mass Index according to WHO, 2000 EK IV and WHO 2004 (WHO - World Health Organization).